Return to Current Recall Detail

Check the Status of Your Replacement Order
If you have participated in our recent recall of certain Thomas & Friends wooden train toys, you can easily check the status of your replacement order.

To check your replacement order status, you simply need:
  • your order/reference number and
  • either the zip code or the email address you recorded on your Return Form.
Your order/reference number can be retrieved from any past communications with us - either email or physical letter.

If you have any questions, please email us at or call 866-725-4407 from 8 - 5 CT Monday through Friday.

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